Help

Payment Methods

We accept all major credit cards, paypal, cheques and postal orders.

Please send all cheques and postal orders to the following address, made payable to Infinity Games.

Infinity Games
1 Bankfield Rd
Nab Wood
Bradford
BD18 4AT

UK Vat Registration Number: 763 9542 94

Bulk Discounts

Bulk Order Discounts!

• Orders over £150 = 3% Discount
• Orders over £300 = 6% Discount
• UK orders over £150 also get Free Parcel Force 24 Shipping

Shipping and Delivery

All orders shipped via Second Class Post and within the UK are shipped for free.

Other shipping rates are calculated based on the approximate weight of the total order. This is the fairest method we could find to ship our products, you pay only for the weight of your package.

In the UK we offer 3 methods of Royal Mail Shipping.

(These dates are after the order has been dispatched).

• Special Delivery - guaranteed next business day delivery before 1pm (after the order is dispatched) 
• First Class - Usually 1 business day (after the order is dispatched).
• Second Class (Free) - 2-3 business days (after the order is dispatched).

International orders.

• We ship to all countries around the world via Royal Mail Airmail.
• Shipping is calculated automatically based on the weight of the package please follow the checkout process for the shipping costs.

Refunds and Returns

Damaged or faulty items

If you receive a damaged or faulty item, please notify us immediately. You will be asked to return this and we will send a replacement where possible. Where an exchange is not available, a 100% refund will be provided. Any returns postage will also be reimbursed.

Wrong item received

If we send you the wrong item, please notify us immediately. Return the item unopened within 30 days of receipt and we will refund the returns postage and send the correct item, should you still require this.

Unwanted items

Should you change your mind, simply notify us and return the item unopened and unused within 14 days of receipt to obtain an exchange or refund to the value of the item.

To report a return or faulty item please contact us.

Feedback

Please check out our Customer Testimonials...

If you have any ideas on how we can improve our site or service or wish to lodge a complaint please contact us.

Contact Us

Please click here to contact us, we normally respond within 24 hours.

You can also contact us using one of the following instant messaging services...

MSN Messenger: webteam@iguk.co.uk
Yahoo Messenger: iguk_webteam
AIM: iguk webteam